Terms of Use

These terms of use (‘Terms’) apply to our website at http://www.travelfrog.com (“Site”). Please print off these Terms, or store them in your computer, for future reference. Please read them carefully. By accessing and using the Site you agree to be legally bound by these Terms. If you do not wish to accept these Terms then please do not use the Site.

About the Site

The Site is provided by TravelFrog Limited. In these Terms, ‘we’ (or ‘our’) refers to that companies and its affiliates.

In these Terms, ‘you’ (or ‘your’) refers to any person who visits or, as appropriate, registers on the Site and for whom we agree to provide access to the services available through the Site (‘Services’), and includes any child over 13 whose parent or legal guardian you are and who uses the Site with your consent.

If you require further information about us or any content on the Site, please contact us at ribbit@travelfrog.com.

Age Restriction and Child Supervision

You must be at least 18 years of age to register to use the Site and to access the Services. If you are under 18 but over 13 years of age, you must present these Terms to your parent or legal guardian and he/she must register for you so you can access the Services. If you are 18 years of age or over, you must yourself register to use the Site and must not permit anyone else (other than a child over 13 years of age whose parent or legal guardian you are) to access the Site using your password.

Parents/legal guardians allowing their children access to and use of the Site should supervise such access and use. It is your responsibility to determine what is suitable for them to access.

Registration Process

You must register with the Site in order to fully interact with the Site and access the Services. You must provide full and accurate information when you create your account with us.

When registering with the Site you will be asked to create an account which you can do via Facebook or with an email address and secure password.

When you register, we ask you to provide certain information about yourself that is true, accurate, and up to date. Should any of your registration information change, please go to “My Profile” and make the required changes.

For details of how we use this information, see our Privacy Policy.

You can cancel your registration at any time by contacting ribbit@travelfrog.com.

Passwords and Security

On registration, unless you sign in via Facebook, you will be given a username and asked to create a password. You must keep your password secure and must not disclose it to or share it with anyone else (other than a child over 13 years of age whose parent or legal guardian you are).

You will be responsible for all activities and orders under your password. If you know or suspect that someone else (other than a child over 13 years of age whose parent or legal guardian you are) has your password, you should go to My Profile page and change it yourself.

We reserve the right to ask you to change your password if we believe that it is no longer secure.

If you forget your password please visit My Profile page where you will be able to reset your password if you satisfy our security check.

Your Use of the Site

You may only use the Site for your own personal and non-commercial use (including that of any child over 13 whose parent or legal guardian you are). You may not make any copies of any content on the Site other than for personal and non-commercial use.

Except as expressly provided in these Terms or as otherwise stated on the Site, no part of the Site may be copied or reproduced in any manner. You must not use any automatic device or manual process to access, acquire, copy or monitor any portion of the Site, or in any way reproduce or circumvent the navigational structure or presentation of the Site.

You may not distribute or make any of the Services available over a network where it could be used by multiple devices at the same time, unless it is from the same IP (internet protocol) address. We may suspend access to the Site if we find that access to any of the Services has been obtained by the use of the same password from more than one IP address on three or more occasions.

You must not modify, rent, lease, lend, sell, assign, transfer, redistribute or sublicense any content available through the Site.

You must not copy (except as permitted by these Terms), decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the software used for the Site, except to the extent permitted by applicable law. The use of any part of the Site, except as permitted in these Terms, is strictly prohibited and may result in the infringement of the intellectual property rights of others, subjecting you to civil and criminal penalties, including possible monetary damages, for copyright infringement. You agree that you will not use the Site or any of the Services available through the Site for any purpose prohibited by any applicable law in your country of residence.

You must not circumvent or modify any security technology or software that is part of the Site.

You must not use the Site in any manner that could damage, disable, impair or overburden the Site or attempt to gain unauthorised access to any part of the Site through hacking, password mining or any other means.

You will be responsible for any losses and costs resulting from your breach, or breach by anyone for whom you are responsible, of these Terms.

If you access the Site from outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

We may terminate your use of the Site with immediate effect if you breach any of these Terms.

Your Contribution to the Site

Itineraries submitted ("User Submissions") must comply at all times with these Terms.

A User Submission is a travel route that you have previously taken. We encourage itineraries that include a description, cover photo and other detail. By submitting a User Submission to the Site you agree that the itinerary is based on your own experience that you have no personal or business relationship with the sights visited, and have not been offered any incentive or payment to leave your itinerary.

You agree that you understand that we have a zero-tolerance policy on fake itineraries.

User Submissions should only be submitted by persons over the age of 18.

By submitting a User Submission to the Site you grant us the right to use, copy, make available, publish, edit, adapt, translate and display the User Submission, either alone or as part of any other works, in any format, media, or technology (whether now known or developed in the future), together with the right to permit each other user of the Site to access the User Submissions through the Site, and to sublicense or otherwise transfer such rights to others.

If you are submitting a User Submission to the Site you must ensure that you have the right to do so, and to grant to us the rights referred to above relating to the User Submission, and that the User Submission:

(a) does not infringe any third party's copyright, trademarks or other intellectual property rights, or rights of publicity or privacy;

(b) is not defamatory, obscene, offensive or otherwise unlawful;

(c) does not include someone else’s e-mail address, URL or phone number; and

(d) is not a report of someone else's experience.

Helpful itineraries should:

(a) be user-friendly – no profanity, threats, prejudiced comments, hate speech, sexually explicit language, or other content that is not appropriate for other users;

(b) detail first-hand experiences;

(c) be unique, original and independent;

(d) be non-commercial - no promotional material of any kind; and

(e) be submitted with a valid e-mail address.

We do not endorse any User Submission or any opinion, recommendation, or advice expressed in any User Submission.

If you believe any User Submission on the Site is inaccurate, offensive, indecent, objectionable or infringes any intellectual property rights then please contact us.

We reserve the right to remove any User Submission without notice for any reason in our absolute discretion.

Changes to the Site and Software Updates

We reserve the right to change the way the Site works from time to time and to withdraw any features or content provided on the Site without giving notice.

To ensure that the Site functions at its best, we may from time to time offer updated software through the Site. In addition, we may find it necessary to send users automatic fixes or support files.

Service Access

While we try to ensure that the Site is normally available 24 hours a day, we cannot be held responsible if for any reason the Site is unavailable at any time or for any period.

We reserve the right to suspend access to the Site at any time for operational, regulatory, legal or other reasons.

Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Although we make all reasonable efforts to ensure that the server that makes the Site available is bug and virus free, we cannot provide any guarantee in this respect.

You are responsible for obtaining Internet access to the Site from where you are in order to use the Site. We cannot be held responsible for your failure to access the Site from any location or browser. Any access fees incurred in reaching the Site (e.g. dial up charges) are your responsibility.

Owing to the nature of the Internet and the fact that your access to the Site involves functionality outside our control, we cannot be held responsible for technical problems that you may experience with the Site.

While we try to use all reasonable care in providing access to the Site, we cannot be held responsible for any corruption or loss of data held on your computer, or any damage caused to your computer resulting from your use of the Site.

Intellectual Property Rights

All intellectual property rights in any part of the Site and in respect of the content provided through the Services are owned by or licensed to us. No intellectual property right in any part of the Site or the content provided through the Services is intended to, and it shall not be deemed to, transfer to any person who accesses the Site.

Commercial use or publication of all or any item displayed on the Site or provided through the Services is strictly prohibited without prior authorisation from us. Nothing contained herein shall be construed as conferring any licence by us to use any item displayed.

Documents may be copied for personal use in accordance with these Terms only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this Site with the permission of the relevant copyright owners. All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).

We may at our own discretion and without giving notice alter, remove or suspend any part of the Site. In no event will we be liable for any loss or damage arising as a result of modifications made to the Site.

Use of Information on the Site

The information on the Site and the content supplied through the Services are derived from sources believed to be reliable. However, we give no guarantee or other term regarding the accuracy or completeness of any information.

We are not responsible for the accuracy or completeness of any information contained in the websites of other providers which have links to any pages of this Site. We do not endorse any information contained on other providers' websites.

The Site is not aimed at persons who are residents of any country where the provision of information on the Internet is forbidden.

Disclaimer of Liability

We will not have any liability arising out of or in connection with the use of the Site or its non-availability for:

- any business losses (such as loss of profits, business, contracts or goodwill); or

- any matters due to any events outside our reasonable control; or

- any unforeseeable losses or damages.

We do not seek to exclude or limit our liability for death or personal injury caused by negligence, or for fraudulent misrepresentation, or any other liability which may not be lawfully excluded or limited.


Unless otherwise stated in these Terms, all notices from you to us must be in writing and sent to ribbit@travelfrog.com. All notices from us to you will be displayed on the Site from time to time.

Governing Law and Jurisdiction

These Terms are governed by English law, and you and we agree to submit to the jurisdiction of the English courts.